Dear valued clients,

Thank you for choosing our products. Please note that due to the hygienic nature of our quality products, we do not accept any returns.

Please note that we do not offer refunds for damaged products.

Replacements for Damaged Items:

Please note that we do not offer refunds, but we will replace any damaged items. In the event that your product is damaged on arrival, please contact us via email with proof of the damaged item in the form of a photo. We will issue a replacement immediately, in order to receive a replacement, we must receive proof of the damaged item within 48 hours of delivery, and we must receive the damaged item back. If we do not receive the damaged item, we unfortunately will not be able to issue a replacement.

Shipping details:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If your tracking information shows that your package was delivered, but you can't find it, do the following:

1. Verify the shipping address in your order confirmation email
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
6. Wait 48 hours; in rare cases packages may say delivered up to 48 hours before arrival.

If there's still no sign of the package contact the local carrier.

Please contact our customer service team support@glowstoreint.com to obtain your local carrier tracking number.

We apologize for any inconvenience this may cause, but we believe that this policy is necessary to ensure the quality and safety of our products.

If you have any questions or concerns, please do not hesitate to contact us. Our customer service team is here to help you.

 

Thank you for your understanding.